We accept payment by credit card (VISA, MasterCard, American Express and Discover) and through PayPal.  You do not need to have a PayPal account in order to complete your transaction.  Your order must be paid for within 72 hours. If payment is not received within 72 hours of placing your order, it will be canceled for non-payment.  IMPORTANT INFO REGARDING PAYING WITH YOUR CREDIT CARD OR PAYPAL. IF YOUR BILLING ADDRESS DOES NOT MATCH THE ADDRESS YOUR BANK OR PAYPAL HAS ON FILE FOR THE CARD YOU ARE USING, THE ORDER WILL NOT GO THRU. THEY ARE DOING THIS EXTRA MEASURE FOR YOUR SECURITY. PLEASE CONTACT ME IF YOU ARE HAVING PROBLEMS PROCESSING YOUR ORDER AND I CAN ASSIST.

Customizing: The best thing about customizing items for you order is that you can let me know what works best for you. If you want your packer to ride low or high, then all you need to do is give me some dimensions to work with. The pouch I use for the Floater or Snuggler is usually about 7" long, measuring from the bottom of your waistband. If you want the packer to ride higher or lower, just request a pouch size that works for you. 

Sizing: VERY IMPORTANT! All of these products are sized using standard MEN's sizing. Men's sizing is different from women's sizing, as men's and women's bodies and shapes are different. Please pay close attention to the size you choose. Men's sizing goes off the assumption that most men's bodies have waist and hips that are relatively the same size. So a size 30 means both waist and hips are 30". If you have a noticeably different hip size than your waist, please order accordingly. These are custom made products and we cannot take them back once they have shipped. If you have any questions about size, please email me with the product you have in question and I can help you choose the right size for your body. Our goal is to get you into a comfortable pair of boxers. Trying to put your 34" body into a 30" pair of underwear is not going to work, and then we are both unhappy with the end result. The same goes for any of the harness' or jockstraps. They are not stretchable, a 30" is at it's max at 30".  When in doubt, or if you are between sizes, go up a size.
It is unfortunate that there is a social stigma in the raising of females in this country causes many female born people to hide or be dishonest about their body size, causing shame and discomfort. As you guys are going thru transition, with or without T, your body is changing as well, and our goal here at TranZwear is to accommodate you and your body with the best fitting underwear possible. For our products, you must take an honest measurement of your waist and hips and order the matching size. Again, our desire is to help you be comfortable and confident while you pack. Help me do that by ordering your correct body size.
Take your measurement right below belly button level, this is where the majority of men's underwear will ride. If you are ordering the Athletic style Trunk, this item is the only one that is  "low rise" , and it rides further below the belly button, so you need to measure right below the belly button for this style.
Measure your hips mid butt level, and if you are more than 3" different than your waist, you may want to consider ordering the next size up. Snug at the waist and super tight across the butt will make the boxers ride up and be very uncomfortable as the day wears on. Better to have a good fit all the way around, especially when you are adding bulk to the front with a packer.
Email me with any questions if you still aren't sure what size to order. I'm relatively quick to answer any questions, and respect privacy. ......Pack with confidence and comfort.....Have fun! - Den

Stock: Due to rotating stock, and my ability to get good pricing on different brands and styles, I may not have the exact item listed in the photo. This is why I list a Regular style and an Athletic style. The Regular style will be mostly cotton, some 100%, some 80% cotton, and 20% poly or nylon. The fit is a bit looser than the Athletic style, which tends to fit snug and stays snug all day.  The Athletic style will always be a product that is advertised as such by the manufacturer. Either a "performance" or "athletic" styling meaning that the boxers will have a mix of cotton, spandex, and or nylon. As well as feature called "moisture wicking", help keeping you dry and cool. The Athletic styling are more likely than not a higher quality pair of boxers, and  stay in place throughout the day, not riding up on the legs or crotch, or at least this is my experience with that styling. These are my personal favorite due to all the features.  Again, if you have any doubt of the type that suits you best, please email me and I can help you choose a pair that makes the most sense for you.

Return Policy: 

Our TranZwear^® clothing line is not eligible for returns due to health regulations and the custom work involved. 

Soft packs, packers, STPs and the P-Style are likewise non-returnable due to health regulations. 

The only acceptable means of return will be manufacturer/customizing defect. The item must be returned to us -un worn- or laundered-so that we can evaluate for repair or replacement, NOT REFUND. We will credit your shipping costs back to us. It will entirely be our decision at to whether it is manufacturer defect or customer defect (due to wrong sizing, or washing incorrectly etc).

Ordering the wrong size briefs, trunks or boxers will not be accepted as a valid reason for returns.  Sizes are stated on each item.  If you feel that you have ordered the wrong size, please notify us immediately by email.  Once your order ships, we will not be able to correct the issue. 

 

Shipping Policy:

We offer First Class, Priority, and Express shipping on U.S. domestic orders; we offer First Class and Priority shipping for our international customers.  Our special order items are priced with shipping included.  We ship at cost both domestic and internationally.  Insurance is available for US address and for Priority shipping with Intl'l shipping, not with International First Class shipping.TranZwear nor Boisland Enterprises is responsible for any charges incurred when the products are shipped international. Customs charges at times can occur randomly and it is the customer's responsibility to pay these fees,, TW and BSL take no responsibility for possible custom sur-charges

 

Sales Tax: 

Unfortunately, if your shipping address is within the state of California, the state wants its share. All California orders will be charged sales tax at 9.50%.

Privacy Policy:

We respect and uphold your privacy. The personal information we collect from you such as name, address, email address etc. is used only to establish your customer account and serve you better.  Absolutely no information about you is released, sold or exchanged with any other party, except to process credit card transactions or conduct customer service surveys. We may email you with special offers and sales. You may unsubscribe at any time by sending us an email.

Discounts:
We offer special discounts from time to time.  Check the "What's New" page to see if a special discount is currently being offered.

One-of-a-Kind and Grab-Bag Items:
From time to time, we will offer our no longer carried (due to color or customizing process)  one-of-a-kind items, current stock is shown when you add an item to the shopping cart.  These items are generally in colors and/or no longer used styles  that are outside of our normal inventory.  Likewise, grab-bag items.  These items are not damaged or defective in any way.